Earthlinked 5 Ton Issue
Last Post 28 Jul 2010 06:54 PM by JackH. 85 Replies.
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geo fanUser is Offline
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06 Jul 2009 04:57 PM
Posted By neotobeo on 07/06/2009 3:12 PM
I have tried to soak the loops as best I can; no way to tell if the water is penetrating down into the earth around the loops. the water the pools in the manifold pit boils off pretty quickly and despite a few thousand gallons on and around the loops holes, no change in performance - if anything the unit shuts off more quickly than before.



Keep doing it , there is no way it causes it to shut off faster . not to dismiss your comment . Its just realy the truth .


And DX systems are not designed that tight , you realy should be able to abandon a loop in a pinch with min. impact

I know its tough to trust a guy on the computer but keep that hose running if your going to run the system at all untill this gets resolved


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06 Jul 2009 07:32 PM
I agree with JackH that if you need a quick fix, add the air source condenser. Then pursue a ground loop that works.





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07 Jul 2009 08:55 PM
Posted By joe.ami on 07/05/2009 10:51 PM
Neo,
Who put in the ground loops? First or second guy?
j
Second time I'll ask



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07 Jul 2009 09:15 PM
Posted By neotobeo on 07/06/2009 12:29 AM
Joe:
 Our current best option is the add-on air source heat pump system to make the home habitable and safe to leave unoccupied
 
---No IMHO opinion your best bet is to fix what you have, but if you wish to take over design, you no longer require my assisstance.

(the 5 ton unit now needs to be manually reset every 30-40 minutes; I unearthed the manifolds and, I apologize for not having extremely accurate diagnostic equipment, all of the vapor lines are equally hot multiple feet away from the manifold; similarly the liquid lines are all similar temp (hot) multiple feet from the manifold

-----The pros here never asked you to diagnose, only Jonr who knows nothing that he hasn't read in the last 2 months. Nobody who knows DX is suprised that the lines are equally hot.

It is not clear to me how adding 2 more loops to the 5 would take the unit from being able to run for 30 minutes and not cool the home to being able to run all day with full load and be able to set a desire temp in the 70s and have it do that without high pressure limiting.
 
------It will do it the same way a car has more mmmph with a 6 cylinder than a 4. You currently have a big car with a little engine and it won't get up to high way speeds (who knew).
If you continue to read about geo, you will find that footprint is everything (water source or DX).

In my line of work (critical care medicine) many of the interventions have incredibly tight tolerances with microgram/kg/min changes leading to tremendous physiologic changes - I struggle to understand how the DX system could be that tightly designed.
 
-----It is not tightly designed, it is "rightly designed". Copper is expensive and no one wants to buy more than they have to. Your installer simply bought less than he needed to.

I know everyone feels like I am bashing the company
 
---you are. What you are doing is similar to my bashing all medicine because of one physicians malpractice, or further sueing pfieser because a doctor mis- prescribed one of their products.

 
Thanks for allowing me to vent - it is hot in here and it shouldn't be.

----I agree, you shouldn't be hot, but we have told you what's wrong, how to fix it and I even asked a question to help you fix blame, but you continue to rant, ignore our suggestions and blame manufacturer for a bad install. Forgive my rant, but if our answers are not worth heeding, why ask?
I really do wish you luck.
Joe




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07 Jul 2009 09:29 PM
Posted By jonr on 07/06/2009 8:42 AM
 

Poor grouting was a good possibility


So never mind that all the pros think it's under looped Jonr, stick with your grout theory and have everyone dig up the yard.
You don't know what you don't know, yet you continue to offer advice.
Has your arrogance any boundries?


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07 Jul 2009 09:38 PM
Posted By geo fan on 07/06/2009 4:57 PM


And DX systems are not designed that tight


Agreed, tight would be 10 or 20% short caused trouble. This job on the other hand has 500' where 750' is indicated.
Does that qualify as "tight"?
That the two ton may perform well if the 5 ton works (IMO) is because it is extraneous to actual load but designed in by homeowner (arbitrarily) against possible future load.
J


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07 Jul 2009 10:45 PM
Joe:

I appreciated your prior comments, your rant, not appreciated. I have not taken over design. I have made every attempt to get the company to communicate with me and the ground loop installer (first HVAC guy, to answer your question) as to the way to resolve our problem. I paid for a geothermal system and do not currently have a functioning geothermal system. I had no way of knowing it was being put in incorrectly. Earthlinked referred me to the sales rep/installer and for that reason I am going through Earthlinked to have them assist in getting it corrected; the unstated implication that Earthlinked has no responsibility in these types of matters is ridiculous. They, however, are slow to respond; do not return calls. As a consumer, I have every right to voice my opinion and state facts.
Fact: the system does not have enough grounds loops - I want the appropriate number of loops put in...turns out I don't have a drill rig. Hence, seeking Earthlinked's assistance...
Fact: Earthlinked recommended the Air Source Desuperheater (they sell them) - I want the appropriate number of loops - again, no drill rig, and it would never have occurred to me to add an air source unit to a geothermal system (a larger water tank for the desuperheater, but not an air source unit) - again, Earthlinked recommended this fix. I didn't take over design.
Fact: The "job" has 500 feet where 700 feet are indicated (V1.5 loops for a 5 ton = 7x100 feet) - not 750 feet
Fact: The 2 ton system was not arbitrarily designed by the homeowner - the theater equipment (BTUs) specs were provided to the installer, heat load done = 2 ton recommendation
Fact: Without consumers - Mechanics and Geothermal Heat Pump manufacturers would be out of business. The costumer is always right.


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07 Jul 2009 11:41 PM
Posted By neotobeo on 07/07/2009 10:45 PM
Joe:

I appreciated your prior comments, your rant, not appreciated.

---Come here to help in my spare time, not to hear or deliver rants. Yours aren't appreciated either and give me more to sort thru to find the meat of your complaints (took pages to answer the who installed the loop question), and help solve problems. Perhaps we can both take a break from them.
I have not taken over design.
 
-----You are ignoring recommended solutions and choosing a different path. By adding additional system you are taking over design or handing off to a third party.

I have made every attempt to get the company to communicate with me and the ground loop installer (first HVAC guy, to answer your question) as to the way to resolve our problem.

----Ahhhh first guy installed improperly sized loops. Now we know who is to blame. Why are we letting him off the hook again?

I paid for a geothermal system and do not currently have a functioning geothermal system. I had no way of knowing it was being put in incorrectly. Earthlinked referred me to the sales rep/installer and for that reason I am going through Earthlinked to have them assist in getting it corrected; the unstated implication that Earthlinked has no responsibility in these types of matters is ridiculous. They, however, are slow to respond; do not return calls. As a consumer, I have every right to voice my opinion and state facts.
 
-----Not disputing your right to be aggravated, just curious why it is not directed at the real culprit. I have no ego or investment where Earthlinked is concerned, but I do like responsibility to fall where it should. By all means if squeaky wheel gets you help from Earthlinked, go for it.
 
Fact: the system does not have enough grounds loops - I want the appropriate number of loops put in...turns out I don't have a drill rig. Hence, seeking Earthlinked's assistance...

----Why wouldn't you start with the first and second installer?

Fact: Earthlinked recommended the Air Source Desuperheater (they sell them) - I want the appropriate number of loops - again, no drill rig, and it would never have occurred to me to add an air source unit to a geothermal system (a larger water tank for the desuperheater, but not an air source unit) - again, Earthlinked recommended this fix. I didn't take over design.
 
----Most here voted against this fix.

Fact: The "job" has 500 feet where 700 feet are indicated (V1.5 loops for a 5 ton = 7x100 feet) - not 750 feet

----Ummm actually the 1.5 would indicate 5 loops @ 150' 0r 10 @ 75' though they may be suggesting that 2 additional 100' loops would be adequate.
Fact: The 2 ton system was not arbitrarily designed by the homeowner - the theater equipment (BTUs) specs were provided to the installer, heat load done = 2 ton recommendation

-----Well I asked as did others for heat loss/gain a few times and that was never clear. Your comment was that you wanted it for a future home theater.

Fact: Without consumers - Mechanics and Geothermal Heat Pump manufacturers would be out of business. The costumer is always right.
 
---Sorry, not even my customers are "always right" and you are a guy that is self described as "ranting". I'm not suggesting that your aggravation is unfounded, simply that your ire may be misplaced.
You say you appreciated my comments, I would presume that included my advice.
To sum:
My advice again would be fix what you have.
If your 1st installer was paid for the loops, find him and give him the option to fix it or pay for it. If an independant well driller was employed, see if they'll cut costs to help reconcile. If second installer promised it would work see if they'll pony up a little and suggest to Earthlinked that if they recommended a turkey they might throw a loop or two in the kitty. You might offer to throw in a few bucks yourself. You shouldn't have to, it goes against the grain, but it will be far cheaper than the air source system or an attorney. You know, honey to draw flies.....
Taking it out on me sure won't fix it.
In short, as you are close to alienating free advice, perhaps you are alienating people in a posistion to help solve your problem as well. A little diplomacy and compromise might be more helpful in achieving your goal (a functioning system).

I do wish you luck,
Joe


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jonrUser is Offline
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08 Jul 2009 12:00 AM
Contrary to some rants, your figures indicate that it's not as simple as V1.5 loops. A 40% increase in loop length is not going to give you the much more than 100% increase in cooling you need. Don't just add more non functional loops without understanding why they aren't working and how the 5 tons loops are different than the 2 ton loops. I would escalate with Earthlinked.

> Dedicating the 5 ton to the 600 sf greatroom = at best keeps it at the current temp 82-84 right now with ambient outside temp 95


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08 Jul 2009 12:11 AM
Just so there is no confusion for a consumer verifying an appropriate installation (number of loops).

V1.5: VERTICAL (1.5 PER TON)
(#) denotes number of loops required 1.5 X 100' X 1/2" Vapor Line and 1/4" Liquid Line per ton (for earth temperatures 55° and higher)
V1.5-018 (2)
V1.5-024 (3)
V1.5-030 (4)
V1.5-036 (4)
V1.5-042 (5)
V1.5-048 (6)
++++V1.5-060 (7)+++++
V1.5-072 (9)

V2: VERTICAL (2 PER TON)
2 x 75' x 7/16" Vapor Line and 7/32" Liquid Line per ton
V2-018
V2-024
V2-030
V2-036
V2-042
V2-048
V2-060
V2-072


Dan CGDUser is Offline
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08 Jul 2009 12:24 AM
Depending on your soil type, we have seen it necessary even if manual calls for 1-100ft loop per ton, that the V1.5 is necessary due to poor conductive soils. This was a few years ago and grout Mix 111 was used. According to manufacturer, the new "Super dooper grout" that they recommend may be the answer, I haven't seen it, but the claims are there. If your area is sandy and dry, that is some of the worst soil to try to disipate heat to. Just my $0.02
Dan


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08 Jul 2009 07:38 AM
I'm a year and a half out of the Earthlinked school and don't generally do verticals, so my memory may be off re- 1.5 Denomination vs 150'/ton.
Either way you are still significantly short looped and that is your problem.
j


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17 Dec 2009 04:06 AM
Well did this finally get resolved???? I need to know if Earthlink was responsive to your issues or were you left holding the bag? Looking for a new Earthlink install soon but makes me kind of nervous reading these kind of disasters on these forums. I know, I know........know your installer..... the best you can...... but that may not always be possible. Hope it worked out.


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28 Jun 2010 12:08 AM
My apologies for not updating on the outcome of this issue - been busy with military and other obligations along with little need to think about the system during the mild fall/winter/spring months. Now with the summer upon us - 103.6 for the high today (105 on my porch) - the system is again a topic of concern. Last year the system failed to provide adequate cooling and after discussing the issue with Earthlinked - additional loops were added to achieve the indicated V1.5 per ton (from their manual last updated 6/09) for our ground temperature in southern Utah. This wasn't achieved until late summer as the temps were dropping and the heat load was dropping. Now with the heat load climbing the system is, again, struggling to keep the temp below 80 in the house (super insulated ICF, R60+ attic, insulated garage with radiant barrier - you name it, I did it to get the heat load down). My local Earthlinked rep is working with Russ at Earthlinked to come up with a solution. As promised, I will keep you posted.


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28 Jun 2010 07:52 AM
And to think that "all the pros" (see above) said all you needed was to get to 150' per ton.


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28 Jun 2010 09:15 AM
A reality of Earthlinked or DX is that there is a maximum distance from which they can recover refrigerant oil.
Curiously, loops could be too short for soil or design requirements, yet nothing could be done to fix it if max. loop length is already installed.
Hopefully that is not the case here, I'd certainly prefer to be mistaken than to hear that system simply can't fulfill OPs requirements.
j


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adkjacUpstateNYUser is Offline
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28 Jun 2010 06:29 PM
This thread astounds me.

I never saw the square feet of this house

I never saw all the design parameters... heating/cooling degree days design temps and all the rest of the manual j....

$50,000 install?

How long has this gone on?

This thread really astounds me.


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28 Jun 2010 08:42 PM
> A reality of Earthlinked or DX is that there is a maximum distance from which they can recover refrigerant oil.

Oil requires a certain velocity in the line to move and too many feet at this velocity leads to high pumping costs. It's an efficiency tradeoff and line size selection issue, not some fixed distance.



adkjacUpstateNYUser is Offline
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28 Jun 2010 08:53 PM
How do I politely say this system is an example of geo marketing ..... like pink insulation.... is purposely... deceptive

geo works...... sometimes. not always. why was this person sold this mistake?


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28 Jun 2010 08:55 PM
And..... why wasn't system fixed in 30 days?


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