It sounds like something is wrong with the installation. Can you answer the following questions and I will try to help you troubleshoot it.
Is it set to recirculate air or to bring air in from the outside of the building envelope?
When it is on, feel the air at the outlet. It should feel hot. On a sunny winter day mine blows air between 100 and 130 deg. Does it blow hot or cold air?
Take off the cover to the outlet from the panel and find the temp sensor. Measure the electrical resistance across the leads. on a cold day It should be very high (meg ohms). Now take a hair dryer and blow hot air on it for a while until it gets nice and hot. Now measure it again the resistance should be very low(< 10 ohms I would guess). Is the temp sensor working?
The system is very simple. You should have a panel or 2 of air collectors a pv panel that provides electricity when the sun is out (it may be built into one of the panels), a controller with programmable thermostat and a temperature sensor in the hot air outlet of the panel
You set the controller to what temp you want the room, If it is colder in the room then the set temp, the thermostat calls for heat. Basically it just closes the circuit. If the sun is out, the PV panel generates electricity so power is available. There is also a temp sensor in the outlet of the panel, if it is hot (I don’t know what the cut on temp of the sensor is) it completes the circuit and power flows to the fan which blows air through the panel and into the room.
If the sun goes out, you get no pv power so no air blowing. If it is somewhat cloudy the fan runs at a lower rate.
IF the panel cools too much, the temp sensor in the panel opens the circuit and the fan stops.
If the room gets too hot, the thermostat stops calling for heat and opens the circuit.
Eric